Why Zappos’ user agreement didn’t stand up in court
The recent failure of Zappos.com’s user agreement to protect the site from a class action lawsuit demonstrates a few crucial lessons for websites wishing to protect themselves. You can see this post as...
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Ransomware scam collects fake fines from embarrassed victims
I have to hand it to cybercriminals, they’re wily and they’re hard working. They change tactics and techniques continuously to attract new prey and evade detection. Many are successful in tricking even...
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Operationalizing privacy by design: From rhetoric to reality
Information management and its protection is imperative to any organization’s success, regardless of its size. Privacy breaches can have profound and long-term adverse consequences, including...
View ArticleSilicon Valley tech firms under legal scrutiny for ‘anti-poaching’ agreements
The Justice Department in the United States has sued several tech giants including eBay, Apple, Google, Intel, Adobe, Intuit, Lucasfilm, and Pixar over an anti-poaching agreement that was in place...
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The coffee is better in space
Canadian astronaut Chris Hadfield (top) boards a Soyuz rocket with his crew mates, NASA flight engineer Tom Marshburn and Soyuz commander Roman Romanenko. Early this morning in Kazakhstan, Milton,...
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Instagram debacle shows the user agreement process needs fixing
At the end of 2012 Instagram, the online image-sharing company recently acquired by Facebook, announced new changes to their Privacy and Terms of Service policies that caused tremendous backlash from...
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Tragedy when loss of data leads to loss of life
Security assessments are always interesting. I know, I do them all the time. You can never guess what you’ll find when you’re investigating a breach and a federal agency recently found that to be true....
View ArticleNortel acquittal shows challenges of prosecuting corporate fraud
In the last few years, Nortel has undergone a series of asset sell-offs and bankruptcy proceedings. Many attribute the company’s decline to a series of scandals in which some of the company’s top...
View ArticleTweeted photos not free to publish, judge rules
By Monica Goyal and Jon Mackenzie The debate around ownership of content posted by users of online social media services continues. In the wake of the recent uproar surrounding Instagram’s proposed...
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Customer service must be a deliberate strategy
Image: VM Associates By Francis Moran I had a conversation the other day with a senior executive at a company for which I occasionally do some consulting. The executive wanted my opinion on how his...
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